Refund policy

RETURN AND REFUND POLICY

Last updated: July 2026

We want every Ga Jah Livingsun customer to receive the correct product in acceptable condition. Because many products are created specifically for each order, eligibility for returns, exchanges, cancellations, and refunds depends on the product and the reason for the request.

Made-to-Order Products

Living Icon print-on-demand garments are individually produced after purchase.

Except where required by law, we do not accept returns or exchanges for:

  • selecting the wrong size;

  • selecting the wrong color;

  • changing your mind;

  • no longer wanting the product;

  • minor variations in garment wash or distressing;

  • dissatisfaction with a correctly produced product;

  • an incomplete or incorrect address supplied by the customer; or

  • normal differences between screen displays and physical color.

Please review the product description, color, measurements, and size chart before ordering.

Snow-Wash and Garment Variations

Snow-washed, garment-dyed, distressed, and pre-faded apparel can display natural variations in:

  • color concentration;

  • fading;

  • wash pattern;

  • texture;

  • garment measurements; and

  • print interaction with the fabric.

These variations are characteristics of the finishing process and do not automatically constitute defects.

Damaged, Defective, or Incorrect Items

Contact us within:

14 calendar days after delivery

if your product is:

  • materially damaged;

  • defective;

  • misprinted;

  • the wrong item;

  • the wrong color;

  • the wrong size compared with the confirmed order; or

  • missing from the shipment.

Email:

shop@gajahlivingsun.com

Include:

  1. order number;

  2. customer name;

  3. written explanation;

  4. clear photographs of the entire product;

  5. close-up photographs or video showing the problem; and

  6. photographs of the shipping label and packaging where relevant.

Approved claims may be resolved through:

  • replacement;

  • reshipment;

  • store credit;

  • partial refund; or

  • full refund.

The appropriate remedy will depend on the circumstances and applicable law.

Cancellations and Order Changes

Contact us as soon as possible after placing an order.

Cancellation or modification requests are not guaranteed once production has begun.

Before production begins, we may be able to cancel or change:

  • size;

  • color;

  • shipping address; or

  • product selection.

After production begins, production costs may already have been incurred and cancellation may no longer be possible. PODpartner’s current policy allows full cancellation before production, but recovery may be reduced after production begins.

Signed, Numbered, or Limited-Edition Items

Signed, personalized, individually numbered, or limited-edition items are final sale except when:

  • the wrong product was shipped;

  • the item was materially damaged in transit;

  • the item contains a material manufacturing defect; or

  • otherwise required by law.

A handwritten accession number or authentic artist signature is not considered damage or a defect.

Return Authorization Required

Do not return any item without written authorization.

Unauthorized returns may be refused or returned to the sender.

When a physical return is required, we will provide the applicable return instructions and address. Do not send products directly to PODpartner or any manufacturer unless we expressly instruct you to do so.

Return Shipping Costs

Where a return is approved because of our error or a verified defect, we will determine whether:

  • a return label will be provided;

  • the product can be replaced without return; or

  • documented return shipping will be reimbursed.

For any discretionary return approved for reasons not caused by us, the customer may be responsible for return shipping and original shipping charges.

Refund Processing

Approved refunds are sent to the original payment method.

After we issue a refund, financial institutions may require additional processing time before the credit appears. We do not control bank or card-issuer processing times.

Original shipping charges are nonrefundable unless:

  • the order was canceled before shipment;

  • the entire order was defective or incorrect;

  • we expressly approve the shipping refund; or

  • required by law.

Final Sale Items

The following are ordinarily final sale:

  • signed items;

  • personalized items;

  • individually numbered items;

  • gift cards;

  • discounted clearance products identified as final sale; and

  • products damaged through wear, washing, misuse, neglect, or failure to follow care instructions.

This limitation does not eliminate rights that cannot legally be waived.

Contact

Email: shop@gajahlivingsun.com