Shipping policy

GA JAH LIVINGSUN SHIPPING POLICY

Last updated: July 2026

Thank you for purchasing from Ga Jah Livingsun. This Shipping Policy explains how orders are produced, processed, shipped, and delivered.

Made-to-Order Production

Most garments are produced specifically after an order is placed. Because these products are made to order, production time is separate from shipping time.

Estimated production time:

2–5 business days

Although most orders may be completed sooner, production times can increase during launches, holidays, unusually high demand, quality-control reviews, or circumstances outside our control.

Estimated United States Delivery

After production is complete, estimated standard shipping within the United States is generally:


7–12 business days

Estimated total arrival time, including production and standard shipping, is therefore approximately:


9–17 business days after purchase

These are estimates, not guaranteed delivery dates. PODpartner currently reports that most orders are fulfilled within approximately 48 hours and lists standard U.S. transit at approximately 7–12 business days, but actual delivery can vary by destination, carrier, demand, customs, weather, and other conditions.

Signed and Limited-Inventory Products

Signed, numbered, or otherwise limited products already held in our inventory may be fulfilled separately from made-to-order products.

When an order includes both:

  • a made-to-order garment; and

  • a signed or limited-inventory item,

the products may arrive in separate packages and on different dates.

Separate tracking information may be provided for each shipment.

Shipping Charges

Shipping charges are calculated and displayed at checkout before payment is completed.

Shipping costs may vary based on:

  • delivery location;

  • selected shipping method;

  • product type;

  • package weight;

  • number of items; and

  • carrier availability.

Order Tracking

Once an order has shipped, tracking information will be sent to the email address provided during checkout.

Please allow up to 48 hours after receiving tracking information for the carrier’s system to display movement.

Address Accuracy

Customers are responsible for providing a complete and accurate:

  • recipient name;

  • street address;

  • apartment or unit number;

  • city;

  • state;

  • postal code;

  • telephone number; and

  • email address.

Please review your shipping information carefully before completing checkout.

Contact us immediately at:


shop@gajahlivingsun.com

if you discover an address error.

We cannot guarantee that an address can be changed after an order enters production or shipment. Additional charges caused by an incomplete or incorrect address, including storage, redelivery, reshipment, or replacement costs, may be the customer’s responsibility.

Delayed Orders

If an order cannot ship within the timeframe stated at purchase, we will provide notice and, where legally required, offer the customer the opportunity to:

  • accept the revised shipping date; or

  • cancel the unshipped order for a refund.

Federal law generally requires online sellers to have a reasonable basis for stated shipping times. When no shipping period is stated, sellers ordinarily must ship within 30 days or obtain the buyer’s consent to a delay.

Lost, Stalled, or Undelivered Packages

Contact us if tracking:

  • has not updated for an extended period;

  • indicates delivery but the package cannot be located; or

  • shows that the package was returned to sender.

We may require the customer to:

  1. confirm the delivery address;

  2. check with household members, neighbors, or building staff;

  3. contact the carrier;

  4. allow the carrier’s investigation period; and

  5. provide any requested documentation.

A carrier’s “Delivered” scan does not automatically guarantee a refund. Each claim will be reviewed based on the tracking history and available evidence.

Damaged, Defective, or Incorrect Products

Report damaged, defective, misprinted, or incorrect products within:


14 calendar days after delivery

Email:


shop@gajahlivingsun.com

Include:

  • order number;

  • customer name;

  • description of the issue;

  • clear photographs of the entire product;

  • close-up photographs of the defect or error;

  • photograph of the packaging and shipping label, when relevant.

Do not discard the product or packaging until the claim has been reviewed.

PODpartner permits qualifying defective or incorrect-item claims within 30 days of delivery, but the shorter customer-reporting period above gives us enough time to document and submit the claim.

International Orders

International delivery times vary by country and may be affected by customs
processing. Customers are responsible for any import duties, VAT, taxes,
brokerage fees, or customs charges imposed by the destination country unless
checkout expressly states otherwise.

Refusal to pay customs charges or cooperate with customs may result in the
package being delayed, returned, confiscated, or destroyed. Shipping charges,
duties, taxes, and associated fees may be nonrefundable where permitted by law.

Contact

Questions about shipping may be sent to:


Ga Jah Livingsun
Email: shop@gajahlivingsun.com